Privacy Policy

Introduction

Last updated: January 1, 2023

AutoCare UK ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or contact us.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Fill in forms on our website
  • Subscribe to our newsletter
  • Request information or services
  • Contact us via email, phone, or social media

The personal information we collect may include:

  • Name, email address, and phone number
  • Vehicle information (make, model, year, registration number)
  • Payment information (when purchasing services or parts)
  • Service history and preferences

We may also automatically collect certain information when you visit our website, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referral sources

This information helps us understand how visitors use our website and improve our services.

How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our services
  • Process and fulfill your service requests or parts orders
  • Send you service reminders, marketing communications, and newsletters
  • Respond to your inquiries and provide customer support
  • Monitor and analyze usage patterns and trends
  • Protect against, identify, and prevent fraud and other illegal activities
  • Comply with legal obligations

Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

The types of cookies we use include:

  • Necessary cookies: Essential for the website to function properly
  • Analytics cookies: Help us understand how visitors interact with our website
  • Marketing cookies: Used for advertising purposes

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site. You can learn more about cookies in our Cookie Policy.

Data Sharing and Disclosure

We may share your personal information with:

  • Service providers: Third parties who provide services on our behalf, such as payment processing, email delivery, hosting, and customer service
  • Professional advisors: Such as lawyers, auditors, and insurers
  • Business partners: When necessary for providing services, such as parts suppliers or specialized service providers
  • Legal authorities: When required by law, court order, or governmental regulation

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

Data Security

We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate data
  • The right to request the deletion of your data
  • The right to object to or restrict processing of your data
  • The right to data portability
  • The right to withdraw consent at any time, where consent is the basis for processing

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under the age of 16, we will take steps to delete that information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

AutoCare UK
123 Automotive Way
Birmingham, B1 2DE
United Kingdom

Phone: +44 (0) 121 456 7890
Email: [email protected]